Legal
Privacy Policy
How we collect, use, and protect your personal information when you visit our website or submit an inquiry.
Last Updated: May 2025Effective: Immediately
Important Notice
This Privacy Policy applies exclusively to the Reliable Chemicals website at www.reliablechemicals.com. It does not cover data collected through offline channels, phone calls, WhatsApp conversations, or third-party websites. Our Website is designed with a privacy-first approach — we do not use analytics tracking, advertising pixels, or third-party cookies for public visitors.
Section 1
Introduction & Acceptance
Who We Are
Reliable Chemicals ("we," "our," or "us") operates the website www.reliablechemicals.com (the "Website"). We are a registered business based in Pune, Maharashtra, India, engaged in the manufacturing, distribution, and supply of industrial and specialty chemicals.
Our Commitment to Your Privacy
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect any personal information you provide to us through our Website. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Acceptance of This Policy
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our Website or submit any personal information through it.
Scope
This policy applies only to the Website www.reliablechemicals.com and does not cover information collected through offline channels, phone calls, WhatsApp conversations, email correspondence, or any third-party websites linked from our Website. Each of those channels is governed by their own respective privacy practices.
Section 2
Information We Collect
2.1 Information You Provide to Us
We collect personal information only when you voluntarily submit it through our Contact / Inquiry form. The following data fields are collected:
| Data Field | Required? | Purpose |
|---|---|---|
| Full Name | Yes | To identify you and address your inquiry personally |
| Email Address | Yes | To respond to your inquiry and send relevant quotations |
| Phone Number | Yes | To contact you for follow-up regarding your requirement |
| Company Name | No (optional) | To understand your business context better |
| Product Category | Yes | To categorize your inquiry and route it to the right team |
| Estimated Quantity | No (optional) | To prepare an accurate quotation |
| Requirement Details | Yes | To understand your specific chemical requirements |
2.2 Information Collected Automatically
When you submit an inquiry, our server temporarily records:
- Your IP address — used solely for rate-limiting to prevent spam and abuse (stored in volatile server memory for approximately 10 minutes, never written to a database or log file).
- Submission timestamp — automatically recorded with your inquiry data.
2.3 Information We Do NOT Collect
To be fully transparent, the following types of data are not collected by our Website:
- Browsing history or page visit tracking
- Geolocation data or IP-based location profiling
- Device fingerprinting or browser fingerprinting
- Cookies of any kind for public website visitors
- Analytics data (we do not use Google Analytics or any analytics service)
- Social media tracking pixels (no Facebook Pixel, LinkedIn Insight Tag, etc.)
- Payment or financial information (our Website is not an e-commerce platform)
- User accounts or profiles for general visitors
- Email addresses for marketing newsletters
- Behavioral data, click patterns, or heatmaps
Section 3
How We Use Your Information
3.1 Purpose of Data Processing
Personal information submitted through our inquiry form is used exclusively for:
- Responding to your product inquiry in a timely manner
- Preparing and sending quotations tailored to your requirements
- Connecting you with our sales team for further discussion
- Maintaining an internal record of business inquiries for CRM purposes
- Improving our products and services based on common inquiry patterns (aggregate, non-personal data only)
3.2 No Secondary Use
We do not use your personal information for:
- Email marketing or newsletters (unless you explicitly opt in separately)
- Automated profiling or decision-making
- Selling, renting, or trading your data to any third party
- Serving targeted advertisements
- Credit checks or financial assessments
3.3 Legal Basis for Processing
Your data is processed based on your explicit consent provided through the inquiry form submission. Under the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, of India, we process personal data with your knowledge and consent for the legitimate purpose of responding to business inquiries.
Section 5
Third-Party Services & Links
5.1 External Links on Our Website
Our Website contains links to external services for your convenience:
- WhatsApp (wa.me) — Click-to-chat links that open WhatsApp with a pre-filled message. When you click these links, WhatsApp's own privacy policy applies. We do not embed any WhatsApp tracking SDK or pixel on our Website.
- Google Maps — A simple hyperlink to Google Maps for directions to our office. We do not embed a Google Maps iframe or use the Google Maps JavaScript API. No data is sent to Google from our Website.
- Email (mailto:) — Links that open your default email client with our email address pre-filled. No data is transmitted to us until you send the email.
5.2 Fonts
We use Google Fonts (Geist Sans and Geist Mono) which are self-hosted by our Website through Next.js's built-in font optimization. Fonts are downloaded at build time and served directly from our servers. No requests are made to Google's servers at runtime.
5.3 No Data Sharing
We do not share, sell, rent, or otherwise disclose your personal information to any third party, except as described in Section 6 (Data Sharing) of this policy or as required by applicable law.
Section 6
Data Sharing & Disclosure
6.1 General Rule — No Sharing
We do not share your personal information with any third parties for their own marketing, advertising, or commercial purposes. Your inquiry data is used exclusively by Reliable Chemicals and our authorized staff to respond to your inquiry.
6.2 Authorized Internal Access
Your inquiry data may be accessed by:
- Authorized sales representatives assigned to handle your inquiry
- Administrative staff responsible for CRM and lead management
- Management personnel for business reporting purposes (aggregate data only)
6.3 Legal & Regulatory Requirements
We may disclose your personal information if required to do so by:
- Any applicable law, rule, regulation, or legal process in India
- A valid court order, subpoena, or government request
- Regulatory authorities under the Information Technology Act, 2000
- To protect our legal rights, property, or safety, or that of our users or the public
6.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of such transaction. We will notify affected users via email or a prominent notice on our Website before any such transfer of personal information occurs.
Section 7
Data Security
7.1 Technical Security Measures
We implement reasonable technical and organizational measures to protect your personal data:
- Input sanitization — All HTML tags are stripped from form submissions to prevent cross-site scripting (XSS) attacks
- CAPTCHA verification — A custom, self-hosted math-based CAPTCHA (no external service) prevents automated bot submissions
- Rate limiting — Maximum 5 form submissions per IP address per 10-minute window prevents spam and abuse
- Honeypot fields — A hidden form field traps bots that fill it automatically; submissions from bots are silently discarded
- SQL injection protection — All database queries use Prisma ORM with parameterized queries, preventing SQL injection
- Password security — Admin passwords are hashed using bcrypt (10 salt rounds) and are never stored in plain text
- Authentication — Admin panel uses JWT-based sessions with HTTP-only cookies to prevent session hijacking
- Route protection — All admin endpoints require authenticated sessions; unauthorized access is blocked by middleware
7.2 Data Storage
Your inquiry data is stored in a secure, locally-hosted SQLite database on our servers. The database is not publicly accessible and is protected by server-level access controls.
IP addresses are never stored in our database. They are held only in volatile server memory (RAM) for approximately 10 minutes for rate-limiting purposes and are automatically purged.
7.3 Limitations
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we use commercially reasonable efforts to safeguard your data. If you believe your data has been compromised, please contact us immediately at the details provided in Section 13.
Section 8
Data Retention
8.1 Retention Period
Your inquiry data is retained in our database for the following purposes:
- Active inquiries are retained while being processed by our sales team
- Completed inquiries (status: Won or Lost) are retained for a minimum of 3 years for business record-keeping and regulatory compliance
- After the retention period, data may be anonymized or permanently deleted upon your written request
8.2 Temporary Data
- CAPTCHA tokens — Stored in server memory for 10 minutes, then automatically purged
- Rate limit counters — Stored in server memory for 10 minutes per window, then purged
- IP addresses — Never persisted to disk; held in RAM for rate-limiting only (~10 minutes)
- Admin session cookies — Expire based on NextAuth session configuration; cleared on logout
8.3 Your Right to Deletion
You may request the deletion of your personal information at any time by contacting us at sales@reliablechemicals.com. We will process your request within 30 days, except where retention is required by applicable law or for legitimate business purposes.
Section 9
Your Rights
9.1 Rights Under Applicable Law
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access — You can request a copy of the personal data we hold about you
- Right to rectification — You can request correction of any inaccurate or incomplete data
- Right to erasure — You can request deletion of your personal data (subject to legal obligations)
- Right to restriction — You can request that we limit how we process your data
- Right to data portability — You can request your data in a structured, commonly used format
- Right to withdraw consent — You can withdraw your consent at any time by contacting us
- Right to lodge a complaint — You can file a complaint with the relevant data protection authority
9.2 How to Exercise Your Rights
To exercise any of the above rights, please contact us using the details provided in Section 13. We will respond to your request within 30 days. We may ask for verification of your identity before processing your request to protect against unauthorized disclosure.
9.3 Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.
Section 10
Data Controller & Processing Location
10.1 Data Controller
Reliable Chemicals is the data controller for all personal information collected through this Website.
Registered Office Address
Reliable Chemicals
543, Kumthekar Road, Sadashiv Peth
Pune – 411030, Maharashtra, India
10.2 Data Processing Location
All personal data submitted through this Website is processed and stored on servers located in India. Your data is not transferred to, stored in, or processed in any country outside India.
10.3 Hosting & Infrastructure
Our Website is hosted on secure infrastructure. All database operations use encrypted connections. Our hosting provider adheres to industry-standard security practices.
Section 11
WhatsApp & External Communication
11.1 WhatsApp Integration
Our Website provides click-to-chat links that open WhatsApp with a pre-filled message. When you click these links:
- You are redirected to WhatsApp (wa.me) — a third-party service owned by Meta Platforms, Inc.
- WhatsApp's own privacy policy (https://www.whatsapp.com/legal/privacy-policy) will apply to any conversations conducted through WhatsApp
- We do not embed any WhatsApp tracking SDK, pixel, or analytics code on our Website
- Your phone number is not collected by our Website — the WhatsApp link only pre-fills our phone number in the WhatsApp app
11.2 Phone & Email Communication
If you contact us by phone or email, the content of those communications is governed by the respective service provider\'s privacy policy (your telecom provider for calls, your email provider for emails). We maintain confidentiality of all business communications received.
11.3 Social Media
If we maintain social media profiles (LinkedIn, etc.), interactions on those platforms are governed by the respective platform\'s privacy policy, not this one.
Section 12
Changes to This Policy
12.1 Right to Update
We reserve the right to update, modify, or replace this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on this page.
12.2 Notification of Changes
We will notify you of material changes through:
- Updating the "Last Updated" date at the top of this page
- Posting a notice on our Website home page for significant changes
- Email notification for registered contacts (if applicable)
12.3 Your Responsibility
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after any changes constitutes acceptance of the revised policy.
Section 13
Contact Us
Privacy-Related Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+91 9921921219
+91 8421353919
Office Address
543, Kumthekar Road, Sadashiv Peth, Pune – 411030, Maharashtra, India